We will accept returns for damaged or warranty replacements. If there is a satisfaction concern, we provide an in-store credit for the amount of the item, or in some cases, we will replace it if there is shipping damage or a manufacturing defect.
If you have an issue with one of our products, contact us as soon as possible through the Contact Us tab at the top of the page. We will help resolve your issue as soon as possible. Please note that we may require you to use videos and photos, and please gather as much information as possible to help us resolve the issue.
A manufacturer's warranty covers all our products, and we want you to be satisfied with your purchase. Most products are warranted against defects for 1 year. Some products are warranted longer, please check the product information sheet included with the product.
If there is a statutory holiday when you attempt to return the item, we will allow an additional 10 days for the returned product.
NOTE: Many of our products operate with lithium Ion batteries and must be disposed of as per your local state or provincial laws. Check with local authorities to ensure to follow their guidance.
There are certain situations where only partial refunds are granted (if applicable), such as items with obvious signs of abuse or not in their original condition and that have been damaged by the user or missing parts for reasons not due to our error, which may be deemed as not covered under warranty.
If you have a faulty or damaged product, please contact us so we can direct you to return it to the appropriate warehouse. We will provide labels for you to attach to the product, and return the items in the original packaging.
If you have contacted us and provided the necessary information, we will do everything we can to resolve the issue and either provide you with a replacement or a refund will be applied to your credit card or original method of payment as soon as practically possible.
LATE OR MISSING REFUNDS:
If you haven’t received a refund that was previously granted for a warranty or other acceptable reason, please first do the following;
- Check your bank account again for the credit
- Then contact your credit card company or the method used to pay for the product
- If you’ve done all of this and you still have not received your refund, please use the Contact Us tab at the top of the page and send us an email.
SHIPPING FEES ASSOCIATED WITH EXCHANGES OR REFUNDS:
If you are unhappy with the product, please email us for instructions we will answer your email within 1-business day. All shipping fees for the replacement product will be covered by Tickle-Boxx. Depending on where you live, delivery times may vary.